“There are few professional joys greater than listening to specialists describe a complex and stubborn problem…

and then working with them to craft and refine a better solution than any one of us could have imagined.”

“There are few professional joys greater than listening to specialists describe a complex and stubborn problem…

and then working with them to craft and refine a better solution than any one of us could have imagined.”

“There are few professional joys greater than listening to specialists describe a complex and stubborn problem…

and then working with them to craft and refine a better solution than any one of us could have imagined.”

What I do

My design practice uses a balance of team collaboration and focused refinement to transform requirements, stakeholder inputs and ideas into coherent, polished and feasible user experiences. I have helped dozens of teams solve problems in a variety of domains ranging from medicine to telecom.

Services

Usability evaluation of existing products

A good way to introduce UX to engineering and feature-centric teams for the first time.

Identify effective 'bang-for-the-buck' solutions when combined with a post-evaluation workshop.

Kickoffs and Discovery Sessions

Go beyond written work statements to know we're on the same page about definitions of project success and scope.

Capture user journeys, personas and other inputs to set future design effort in a good direction.

Rapid visualizations

Quickly support decision-making with visual articulations of proposed directions and ideas (you know, before you commit to building something).

Get answers when they're needed with flow maps, wireframes and prototypes that get to the point.

Concept development, validation and refinement

Where details blossom from ideas: like rapid visualization, but about the whole product.

Input from business interests, researchers, domain experts, developers, and users informs the design process towards a designed by-committee coherent outcome.

Development support

This is the exciting 'follow through' part. The design is 'done enough' to implement, but as we all know, details emerge when Theory meets Practice.

Design input at this crucial time preserves the intended user experience while saving development effort.

Need to know more?

I could elaborate and nerd out about this stuff for hours, but first I'd rather hear what you're up to!